The Superior Express -

When it comes to making mistakes, few people are immune. What sets some of us apart is how we recover from our mistakes.

When opening the Monday morning mail, I realized an envelope from a national printing company had been flipped in the printing process. The flap I had to open was on the bottom instead of the top. Not a major problem, I just had to turn the envelope over so my letter opener would work.

Looking at it more closely, I discovered the window was in the wrong position. If one turned the envelope to put the flap in the right position, the window was a the top of the envelop w...