Monday morning I fist bumped a traveling sales person and shared our first long conversation since the start the COVID pandemic. I’m sure the conversation took longer than either of us expected but it was good to catch up and learn how COVID has affected her business.

While I know sales people are motivated to call with the hope of making a sale, over time the good ones become their customers’ friend. As this is being written, I’m anticipating the arrival of a combination sales and service representative since midweek. I’ve known since Friday that he plans to stay Tuesday night at the Victoria...