October 22, 2020
When it comes to making mistakes, few people are immune. What sets some of us apart is how we recover from our mistakes.
When opening the Monday morning mail, I realized an envelope from a national printing company had been flipped in the printing process. The flap I had to open was on the bottom instead of the top. Not a major problem, I just had to turn the envelope over so my letter opener would work.
Looking at it more closely, I discovered the window was in the wrong position. If one turned the envelope to put the flap in the right position, the window was a the top of the envelop w...